X2 training boost problem

[IImaestroII]

is 4 days now that the x2 training boost missing, already contact the support but no aswer. I know this problem already happened to a lot of players...how long does it takes ? and why is still happening ?

[Ποσιδονας]

the answer probably is here, Jeeves post
https://forum.topeleven.com/bugs-tec...ach-day-6.html

your account has been flagged.
Maybe if you reset the google ID or changing devices too often.
it's a matter of providers, not nordeus.
It lasts about for a week .

[IImaestroII]

the answer probably is here, Jeeves post
https://forum.topeleven.com/bugs-tec...ach-day-6.html

you account has been flagged.
Maybe if you reset the google ID or changing devices to often.
it's a matter of providers, not nordeus.
It lasts about for a week .

Ok Ty

[IImaestroII]

No answer from support yet,how can i solve this problem ?

[Ποσιδονας]

don't know mate
i also added the problem here
https://forum.topeleven.com/bugs-tec...ad-please.html

if some adm can help

[Lex]

Guys, the Support Team do have a lot on their plates, but I assure you they will get back to you as soon as they can. In the meantime, let me clear up a few things:

In the post linked by Ποσιδονας, Jeeves is referring specifically to cases in which users have reset their Advertising ID. Let it be known that these cases are totally separate and everyone experiences a lack of available videos sometimes. Just because you have no videos available at the moment, that does not mean your account was flagged by the provider.

To get to the point, the 2x bonus videos won't always be available, even if you're able to watch regular Booster/Cash videos simultaneously. The reason for this is that the 2x videos work with a different availability, despite being offered from the same providers. In other words, videos for boosters and 2x training might not be directly connected, but they still work by the same principle: they come and go, depending on the various demographics of your account.

Check this post, again courtesy of Jeeves, where he explains the principles of the video availability.

[Altiplano]

Deleted my own post. "a lot on their plates", indeed.

[nikolgiorgos]

@Lex

they still work by the same principle: they come and go, depending on the various demographics of your account.

Sorry Lex, but it's not our case here.
I have 10 TE accounts.
I use the same devices, have the same IP (home wi-fi) and I 'm in the same country of course (not using vpn or smthing).
In three of them I don't have the X2 button, in other 7 I have it.
After a week, I 'm gonna have the X2 button in the first three and maybe loose it in some of the others.
I can give you some TE ID of a team that has it and a team without the X2.

That's why Ποσιδονας gives that explanation - which sounds logic to me
Because I use 3 different devices for playing with my accounts (a mobile, a tablet and my lap top) and different google IDs
so probably it looks "suspicious" by providers as mentioned.

[IImaestroII]

Ty All for the support now is back after 6 days

[Jeeves]

@Lex


Sorry Lex, but it's not our case here.
I have 10 TE accounts.
I use the same devices, have the same IP (home wi-fi) and I 'm in the same country of course (not using vpn or smthing).
In three of them I don't have the X2 button, in other 7 I have it.
After a week, I 'm gonna have the X2 button in the first three and maybe loose it in some of the others.
I can give you some TE ID of a team that has it and a team without the X2.

That's why Ποσιδονας gives that explanation - which sounds logic to me
Because I use 3 different devices for playing with my accounts (a mobile, a tablet and my lap top) and different google IDs
so probably it looks "suspicious" by providers as mentioned.

What you and Ποσιδονας are talking about has nothing to do with IImaestroII's issue really. From what I'm reading in the OP, this is an "Offer Availability" case. Ποσιδονας assumed that IImaestroII's account got flagged by the providers. And you are talking about what happens in your case when you use multiple Top Eleven accounts.

So what Lex explained was quite on point. The two things are separate matters.