Association match.pls Help

Hello.
Today I and all the players of my association are faced with a problem.None of the managers of my association could go to their matches
I ask you to explain to me what it is.This has already happened before. But it never was that the whole association could not go to the match.
I and the managers of my association play in the game for a very long time.And what is happening now is spitting in our face.We demand to solve this problem as soon as possible.If the problem is not solved. I'm sad to say this but I and the managers of my association will be forced to leave your game.
Thank you for taking the time to read our cry of the soul.
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omg that is shocking ! what the hell are these clown developpers doing to this game??!! what i have just seen from your photos, that is rediclously bad

What next?!
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so what happening?

Same issue today. Half of team could not access our final. 3 games played 3 didn't. 2 hours after final was supposed to finish we do not know if we have won or lost. If we win we get promoted to Platinum. If we lose we won't. I presume Nordeus will compensate us the points if we lose because we couldn't play the game because of their bugs!!!! I doubt it somehow.

Final, can't enter my match too

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Ever thought about changing game name to Buggy Eleven?

Please remove that World Cup update and we will have the "normal bugged" Top eleven back...
After WC update, the game has gone doooown....

We had 3 association matches which could not be played yesterday because of 'technical issue' and they were all declared 0 0 draws. We therefore drew our final 16 16 but lost by 1 goal so finished second. Had we won we would have received an additional 25 points to take us to 1350 points and promotion to Platinum and therefore get 100 tokens. But we only received 50 tokens for staying in Gold 1 with 1325 points. How can they just decide matches are drawn and cheat us out of potentially winning the tournament and getting an additional 50 tokens. You must compensate us for the additional tokens we coulfd have won but for your bugs.

I have raised this as an issue but responses are so slow it is impossible to properly discuss this with them.

My prediction for your complaint...you won't get anywhere. Sorry.

Quote:

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Originally Posted by Astopeleven

We had 3 association matches which could not be played yesterday because of 'technical issue' and they were all declared 0 0 draws. We therefore drew our final 16 16 but lost by 1 goal so finished second. Had we won we would have received an additional 25 points to take us to 1350 points and promotion to Platinum and therefore get 100 tokens. But we only received 50 tokens for staying in Gold 1 with 1325 points. How can they just decide matches are drawn and cheat us out of potentially winning the tournament and getting an additional 50 tokens. You must compensate us for the additional tokens we coulfd have won but for your bugs.

I have raised this as an issue but responses are so slow it is impossible to properly discuss this with them.

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I understand administrators do not care about the problems of the players. It's obvious that administrators of the game do not care about the players. I'm sad to say this but it was the last straw. I and ten of my friends are leaving the game forever. Disgrace to the game's administrators

It's a matter of technical support.
Did you send some ticket ?
(the [?] button)

Personally I find in game support a waste of time. So many bugs and issues these days they are overwhelmed. I feel sorry for the admins and mods on here who try their best to help with their hands tied behind their back. Well done for taking the flak with dignity [emoji3]

Quote:

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Originally Posted by nikolgiorgos

It's a matter of technical support.
Did you send some ticket ?
(the [?] button)

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Sent from my SM-G930F using Tapatalk

well, I 've been 4 years here in the forum and never seen that before.
So many bugs gathered in the last month.
Some times I 'm also disappointed that many people join the forum only to express their anger, their problems or bugs and nothing else.
From one point of view, you 're trying to welcome and help them. from the other, I guess I need to explain again and again the same story.

- TE games cannot be "undone"
- You must send a report to get the usual compensation of 10 token + packs after few days.
- This is a forum for member/players.
The presence and help of some adms from time to time is an "added" value.
It's not here the support.