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  Click here to go to the first staff post in this thread.   Thread: paid for tokens, none received

  1. #1
    Newbie
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    Aug 2018
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    paid for tokens, none received

    Hi, I have bought some tokens through PayPal two days ago. I did received confirmation from PayPal about the payment but so far no tokens on my account. Probably I should contact somebody from Nordeus, but I can not find any form, email address or other way how to do that. help please

  2. #2
    Greek Forum Moderator nikolgiorgos's Avatar
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    Go to support with [?] button.
    pumpescu likes this.
    Καλώς ήρθατε στο Ελληνικό φόρουμ
    http://forum.topeleven.com/%CE%93%CE...%B4%CE%B1.html

  3.   Click here to go to the next staff post in this thread.   #3
    Administrator
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    Hey @pumpescu

    Just as Nik said please contact our support either through the '?' button in the game or through this link http://bit.ly/2h4QOJ3

    Sorry for the inconvenience.
    pumpescu likes this.

  4. #4
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    thank you

    Quote Originally Posted by Lian View Post
    Hey @pumpescu

    Just as Nik said please contact our support either through the '?' button in the game or through this link http://bit.ly/2h4QOJ3

    Sorry for the inconvenience.
    Hello, thank you for the direct link, I still can not find that "?" button anywhere.

  5. #5
    Greek Forum Moderator nikolgiorgos's Avatar
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    the [?] button is in the menu, next to settings button

    from pc here
    https://nordeus.helpshift.com/a/top-...=web&contact=1
    pumpescu likes this.
    Καλώς ήρθατε στο Ελληνικό φόρουμ
    http://forum.topeleven.com/%CE%93%CE...%B4%CE%B1.html

  6. #6
    Newbie
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    Aug 2018
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    great, but that question mark will take me to faq page with no form or direct contact to support

  7. #7
    Greek Forum Moderator nikolgiorgos's Avatar
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    At some step ahead, search the upper right corner for a button that leads you to a form -
    describing the problem and send a mail.
    Καλώς ήρθατε στο Ελληνικό φόρουμ
    http://forum.topeleven.com/%CE%93%CE...%B4%CE%B1.html

  8. #8
    Newbie
    Join Date
    Aug 2018
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    1
    Hi everybody!

    I have the same problem. I bought 600 Tokens with PAypal and I have not received my tokens yet.

    I wrote several times to your form support and nobody answer me.

    Please help me!

  9. #9
    Elite Tactician's Avatar
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    I don't know much about how good the current support service is for Top Eleven, but way back it was decent and they were even compensating for certain issues. If you are not getting any support or the issue is not solve, I suggest better get your money back via the dispute process through PayPal.
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  10.   This is the last staff post in this thread.   #10
    Administrator SausyFC's Avatar
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    Hi @pumpescu @hapalacios85, I've just sent you both PMs.

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