paid for tokens, none received

[pumpescu]

Hi, I have bought some tokens through PayPal two days ago. I did received confirmation from PayPal about the payment but so far no tokens on my account. Probably I should contact somebody from Nordeus, but I can not find any form, email address or other way how to do that. help please

[nikolgiorgos]

Go to support with [?] button.

[Lian]

Hey @pumpescu

Just as Nik said please contact our support either through the '?' button in the game or through this link http://bit.ly/2h4QOJ3

Sorry for the inconvenience.

[pumpescu]

Hey @pumpescu

Just as Nik said please contact our support either through the '?' button in the game or through this link http://bit.ly/2h4QOJ3

Sorry for the inconvenience.

Hello, thank you for the direct link, I still can not find that "?" button anywhere.

[nikolgiorgos]

the [?] button is in the menu, next to settings button

from pc here
https://nordeus.helpshift.com/a/top-...=web&contact=1

[pumpescu]

great, but that question mark will take me to faq page with no form or direct contact to support

[nikolgiorgos]

At some step ahead, search the upper right corner for a button that leads you to a form -
describing the problem and send a mail.

[hapalacios85]

Hi everybody!

I have the same problem. I bought 600 Tokens with PAypal and I have not received my tokens yet.

I wrote several times to your form support and nobody answer me.

Please help me!

[Tactician]

I don't know much about how good the current support service is for Top Eleven, but way back it was decent and they were even compensating for certain issues. If you are not getting any support or the issue is not solve, I suggest better get your money back via the dispute process through PayPal.

[SausyFC]

Hi @pumpescu @hapalacios85, I've just sent you both PMs.