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  Click here to go to the first staff post in this thread.   Thread: I lost all my coins

  1. #1
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    I lost all my coins

    Yesterday as usual i started playing tope eleven and I had 49 coins with me.
    But afternoon I had a match and after that when i checked my coins it came down to 4 coins(now 6).Idk what happened but when i contacted top eleven cutomer service they said i used my couns to but money.
    idk what happened. As a new season is gonna start soon I dont have any coins to buy players please help me
    Could you retrieve the purchase as i have a lot of money eith me.
    Or else I would not be able to play the game any further
    Kindly help me please!

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  2. #2
    Famous Ποσιδονας's Avatar
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    Oct 2015
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    If you go to Finance page, you can see as investments the money you bought with tokens.
    What is writing there ?

  3. #3
    Famous Ποσιδονας's Avatar
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    Oct 2015
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    1,920
    This is what you see
    You bought with 40 tokens those money ? 196 M ?
    If yes, tokens are gone.
    If not, send a report with your ID number (it's besides the menu) .
    They can track your actions.

    I lost all my coins-fin.jpg

    here the support
    https://nordeus.helpshift.com/a/top-...=web&contact=1

  4. #4
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    But I didn't buy the money using tokens.
    And If I don't get back my coins I can't play for the next season.

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  5.   Click here to go to the next staff post in this thread.   #5
    Lex
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    I would strongly suggest making sure no one else has access to your account, @GopanAG . Also, please let our Support know that you'd like a refund of the tokens, that is if you are willing to give up the cash from the bank loan of course - they'll do their best to help.

  6. #6
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    I want refund for the tokens and don't want the money


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  7. #7
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    How to contact support team


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  8. #8
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    I reported a complaint on the support site you shared yesterday.
    But I didn't get any response back

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  9.   This is the last staff post in this thread.   #9
    Lex
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    I can confirm you managed to get in contact with the agents in the Support Team. I suggest you double check but if you are waiting for a response, give it some time.

    If necessary feel free to open up a case with them via the "?" button in-game or this link to get in touch.

  10. #10
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    Oct 2017
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    There is no replay until now
    What to do

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