1_When I try to enter to topeleven by Top Eleven - Be a Football (Soccer) Manager but when i click in "play now" it just keep loading and never ends, the same thing happend when i try to enter in "buy tokens"

2_When i enter in "buy tokens" and put my number and company, it says that i already spent my limit of credit in this game but i didnt even touch my cellphone in this month

Please help!

(sorry for bad english)