No response from tech support after 4 days

[SausyFC]

Hi Timmy,

Please share a screenshot of the video and let us know which device you're experiencing this.

[Timmy Tee]

Unfortunately, it's impossible to get a screenshot, I tried, In the same way that the back button is disabled during many videos, my phone won't allow a screenshot.

All the data you require should be available in the report that I sent from the phone, as I said above it's on the android app and I'll add that it's Android 6 running on an Elephone P9000 lite with the latest version of Top Eleven.

Why am I getting no response to my request on the app?

[Timmy Tee]

The only additional info I can give is that when the video stalls, the only things it will allow me to do is to go to the Google Play Store or get privacy info in a browser, that revealed that the company behind it is called Ironsource.

The video came up twice this morning, after force closing the app each time I got another video. I watched 4 videos, got 2 rewards and then the bonus button disappeared from the app.

I'll post the Ironsource screenshot in a subsequent post.