my TE is crushed (doesn't load correctly)

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07-17-2019
Eddie_Dean

my TE is crushed (doesn't load correctly)

Since two days my TE doesn't load correctly and I don't know what is going on:(
Main screen is ok, but previous/next match info doesn't load, training, fixtures, live matches doesn't load too. I can't train my team, I can't support my friends... Sometimes it needs 10, 20 or more TE app reruns to run TE correctly.
I try mobile internet and wifi, smartphone and tablet, reinstal app two times and always the same...
I report my problem to TE support, but they only wrote, that I have to wait. But how long I have to wait. I'm so pissed off:mad:
Nordeus, do you care about your players? I don't think so
Killed negotiations, 24 hour rule for videos, disabled old versions... ok I get it. But this is not OK

Is there someone who has the same problem?
07-18-2019
casper™

I've had the same problem in the last two days.

Today it's all fixed, check please if it's all good also with you too.

Enviado do meu SM-G935F através do Tapatalk
07-18-2019
Altiplano

Same or similar problem is being reported in Facebook groups over the last 3 days or so.

Are Saucy FC and Lian on holiday?
07-19-2019
Eddie_Dean

Quote:

Originally Posted by casper™

I've had the same problem in the last two days.

Today it's all fixed, check please if it's all good also with you too.

Enviado do meu SM-G935F através do Tapatalk

Nope, they don't fixed anything. Now it is much worse than it was before😔
Happy Holidays nordeus
07-19-2019
Dave Vincett

I have exactly the same issue since last Monday - I've contacted Nordeus but no reply - hopeless!
07-19-2019
Ποσιδονας

Huawei and iOS have issues.
07-19-2019
Dave Vincett

Any ideas when it is going to get fixed? I hate to think what has happen to my team!!
07-19-2019
SausyFC

Hi everyone,

Yes we're aware of these reports and are continuing to look into the cause; we have no news at the moment :/. As @Casper mentioned, it has been improving for some, but we're continuing to investigate. As soon as we have concrete info on a fix, we will let you all know.

Apologies for the inconvenience.

SausyFC
07-19-2019
wesamzak

Quote:

Originally Posted by SausyFC

Hi everyone,

Yes we're aware of these reports and are continuing to look into the cause; we have no news at the moment :/. As @Casper mentioned, it has been improving for some, but we're continuing to investigate. As soon as we have concrete info on a fix, we will let you all know.

Apologies for the inconvenience.

SausyFC

4 days now! Do you know how lost I am?

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07-20-2019
samier38

Bu sorun bende de var hiçbirşey yüklenmiyor.1 haftadır takımıma erişemiyorum.Sadece bi defa giriş yapabildim.Sezon bitiyor ve takımım çok kötü durumda.Bu mu emeklerimizin karşılığı ? Acil olarak sorunun çözülmesini istiyorum.!
07-20-2019
Dave Vincett

Come on Nordeus, you said this yesterday morning and it is all still broken:
"Unfortunately, we are experiencing an issue with some of our servers and we are aware of it. I want to ensure you that our technical department is working hard to fix it as soon as possible".

Are you working (hard?) on this today please?
07-20-2019
Eddie_Dean

Quote:

Originally Posted by Dave Vincett

Come on Nordeus, you said this yesterday morning and it is all still broken:
"Unfortunately, we are experiencing an issue with some of our servers and we are aware of it. I want to ensure you that our technical department is working hard to fix it as soon as possible".

Are you working (hard?) on this today please?

Maybe they need to work harder, because tomorrow we start a new season
07-20-2019
Dave Vincett

Come on Nordeus, you said this yesterday morning and it is all still broken:
"Unfortunately, we are experiencing an issue with some of our servers and we are aware of it. I want to ensure you that our technical department is working hard to fix it as soon as possible".

Are you working hard on this today please?
07-20-2019
SausyFC

I understand the frustration. We're trying to figure out what's causing it for some and not for others. As soon as we know more, we'll report back.

I apologize once again and really appreciate the patience while we sort it.

SausyFC
07-20-2019
wesamzak

Quote:

Originally Posted by SausyFC

I understand the frustration. We're trying to figure out what's causing it for some and not for others. As soon as we know more, we'll report back.

I apologize once again and really appreciate the patience while we sort it.

SausyFC

bs.
Many losses in a week, No boosters, no training. No compensation

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07-21-2019
Dave Vincett

It now completely locks up my device at the "Your association finished 2nd" screen. I have to restart the device. Apparently association score was 16-19 and i have been told that my Team (that was fairly evenly matched against my opponent) got massacered 😥
07-21-2019
Eddie_Dean

Quote:

Originally Posted by Dave Vincett

It now completely locks up my device at the "Your association finished 2nd" screen.

I have the same��
New season, New hopes? bs!
This is hopeless and pointless
07-21-2019
SausyFC

Quote:

Originally Posted by Dave Vincett

It now completely locks up my device at the "Your association finished 2nd" screen. I have to restart the device. Apparently association score was 16-19 and i have been told that my Team (that was fairly evenly matched against my opponent) got massacered ��

Once you close the app and re-open, does the same popup occur? Thanks for any more info.
07-21-2019
Dave Vincett

Quote:

Originally Posted by SausyFC

Once you close the app and re-open, does the same popup occur? Thanks for any more info.

Hi SausyFC - yes, I have probably rebooted about 10 times, and the same thing happens every time - locks up at the your association finished 2nd screen.
07-22-2019
Dave Vincett

Any news please - it has been broken for over a week now....
07-22-2019
wesamzak

Quote:

Originally Posted by Dave Vincett

Any news please - it has been broken for over a week now....

No news, no answers. Its very bad

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07-22-2019
jmpc

Same problem to me. One week without training or claim boosters / tokens from association / i had last season top scorer and cant claim the reward / cant buy new players.
07-22-2019
wesamzak

Quote:

Originally Posted by jmpc

Same problem to me. One week without training or claim boosters / tokens from association / i had last season top scorer and cant claim the reward / cant buy new players.

We were tired of complaining

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07-23-2019
Lian

Hi everyone,

We've pushed the fix for this issue and everything should work fine now. Let me know if you're able to play as usual.

Once again we sincerely apologize for this inconvenience and thank you for your patience while we were investigating it. If you have any further concerns please reach out to our support via '?' in the game.
07-23-2019
Eddie_Dean

Quote:

Originally Posted by Lian

Hi everyone,

We've pushed the fix for this issue and everything should work fine now. Let me know if you're able to play as usual.

Once again we sincerely apologize for this inconvenience and thank you for your patience while we were investigating it. If you have any further concerns please reach out to our support via '?' in the game.

It looks ok now.
But Your apologize don't bring me back Team trainings, tokens and boosters, that I couldn't get because of 8 days with loading problems
07-23-2019
Dave Vincett

Quote:

Originally Posted by Eddie_Dean

It looks ok now.
But Your apologize don't bring me back Team trainings, tokens and boosters, that I couldn't get because of 8 days with loading problems

Yes looks OK here too thanks - I've just managed to play a match with no issues for the first time in 8 days. (I've even done a bit of training too, the bonuses seem to climb quite quickly when you start from 0%!)
Same comment as Eddie though about how my squad/club has lost out on various things while we were expelled from Top Eleven for the last 8 days or so.
07-23-2019
Ποσιδονας

When nordeus gives you extra tokens by a mistake, they take them back and leave you with negative.
But if you loose, you get a sorry for compensation :p
07-23-2019
Eddie_Dean

Quote:

Originally Posted by Ποσιδονας

When nordeus gives you extra tokens by a mistake, they take them back and leave you with negative.
But if you loose, you get a sorry for compensation :p

I had the same thoughts when they took back extra tokens last sunday😂
07-23-2019
jmpc

Its ok now. After 1 week my team lost tokens + train + boosters and i couldnt claim the reward from top scorer challenge because today is already gone.
So if they can take back tokens that were given in double they can easily put some justice here
07-23-2019
wesamzak

Quote:

Originally Posted by Lian

Hi everyone,

We've pushed the fix for this issue and everything should work fine now. Let me know if you're able to play as usual.

Once again we sincerely apologize for this inconvenience and thank you for your patience while we were investigating it. If you have any further concerns please reach out to our support via '?' in the game.

Its work Ok now, but i had last season top scorer and cant claim the reward. And what is the compensation for the losses of the week.
Nothing

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