Stuck on ad search since 3 days ago

Need some help please.
Since 3 days ago, when I'm tryna to watch a video to get special training, it stuck on loading video and do not find any ads..
It was always take between 10 to 20 seconds to find, but I was left the app open for 30 minutes and it does not work for me. How can i solve it?
Before, when there was no video at all it was wrote on the screen that there is no available ad, but now it searching and searching with un-ending loop.
my WiFi is very strong but also tried with another internet connection.
please help me guys! really need it.
Attachment 136202

Hi Manager, sorry to see that. Does the issue persist when you change your Internet connection source? If yes, please get in touch with our support team via the "?" section in-game and forward the report. They can look into it further. Thanks!