Won the match but the result of the match was cancelled

[nganthu]

In the Champion League final, I beat my opponent 3-0. Later, on the main menu, I was informed that the match was finished and the outcome coming shortly. One hour later, I found my squad didn't lose energy. I checked the result again and I couldn't believe in my eyes that I lost to him 1-2. I clicked on the match report and It said: "Details for this match are not yet available. Please try again shorly". I don't know if either it was a bug or he cheated. I put a lot of effort into this tournament. I should have had an unbeatable season. I'm very disapointed now.

[dave1311]

Unfortunately this seems to be happening a lot in all competitions. It is indeed very unfortunate to happen to you in the CL Final. It looks like a server issue caused the result to be re-programmed based on the game’s own algorithm. Very unlucky for you. You could send a ticket to Support but they won’t be able to change the result. You might get some other form of compensation though. Sorry for you.

[khris]

In the Champion League final, I beat my opponent 3-0. Later, on the main menu, I was informed that the match was finished and the outcome coming shortly. One hour later, I found my squad didn't lose energy. I checked the result again and I coudn't believe in my eyes that I lost to him 1-2. I clicked on the match report and It said: "Details for this match are not yet available. Please try again shorly". I don't know it was a bug or he cheated. I put a lot of effort to go the final. I should have had an unbeatable season. I'm very disapointed now.

Please PM me your Manager ID, a long number you can find in Game -Settings-, so devs will be able to check out.
Cheers,

[nganthu]

My ID: -8645655371237822376
Thanks in advance

[StarlingCF]

In the Champion League final, I beat my opponent 5-0 but the match not finished...omg...

Later edit: From 5-0 for me, to 3-2 for me. WTF?

[Taliyah25]

Hi Managers,

The team identified the root cause for the inconsistencies with some match reports some of you experienced. A fix that will prevent it from reoccurring has been released. We appreciate your reports and are sorry for the inconvenience. For any follow-ups on this if your match was among the affected ones, please reach out to our support team through the "?". Thank you for your understanding.

Best,
Taliyah25

[StarlingCF]

Hi Managers,

The team identified the root cause for the inconsistencies with some match reports some of you experienced. A fix that will prevent it from reoccurring has been released. We appreciate your reports and are sorry for the inconvenience. For any follow-ups on this if your match was among the affected ones, please reach out to our support team through the "?". Thank you for your understanding.

Best,
Taliyah25

And the real results, like: "From 5-0 for me, to 3-2 for me"? They come back or stay that way?
Support team through the "?", do not answer...
Thx

[StarlingCF]

Hi Managers,

The team identified the root cause for the inconsistencies with some match reports some of you experienced. A fix that will prevent it from reoccurring has been released. We appreciate your reports and are sorry for the inconvenience. For any follow-ups on this if your match was among the affected ones, please reach out to our support team through the "?". Thank you for your understanding.

Best,
Taliyah25

And here some friends:

[nganthu]

They don't change the result. I missed the cup, the super cup too. Honestly, I can't see he can beat me with that Q. I am always online and supported by my friends as well as Mourinho.As you can see in my season stats, I did not lose a single match during the season Losing like this way is really bitter. It costed me too much Tokens to have such this good team. There is also no compensation. Sr to take this anger on you. I won't play this game any more.