Nordeus Support Team - Issue? Wait and maybe someday we solve your problem!

Hi, my name is Rafael. How are you guys doing?

It's just myself or everybody have beeing facing issues with the game with the same answer from Nordeus support-team?

Below is a brief of my last answer trought inbound email.

How do we face this kind of situation without having a contact number or official channel for support?

And where is the law can be applied?

Best Regards,
Rafael Geocze.

__________________________________________________ _________________________________________________

Earlier this year, I opened another account for testing purposes.

The account syncs perfectly with Google and Facebook. It's even running on my phone and in the Windows 11 application.

It's clearly a problem with the old account, and now it's stuck as a local account with no backup.

I understand that I must wait in the queue! I've been waiting for an answer since middle of 2023!

Regarding all these known issues, I have decided to give up this account created in 2012 and without a solution from the developer.

But there's a catch:
Since the account is inactive and partially functional, and I've reported the problem several times, I don't intend to continue using it and would like a refund. You can delete everything I received after purchasing the packs and do the same with the problematic account without a solution from the developer.

How do I request a refund for the packets purchases I made this year? It's not just a single purchase, there was much more than that.

What do we do now?
Best regards,