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Thread: Problema Reclame

  1. #1
    Newbie
    Join Date
    Feb 2018
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    1

    Problema Reclame

    Salutare am o problema de vreo 2,3 zile când ma uit la reclame pentru odihna imi apar videoclipuri care nu le pot inchide(doar ieșind din joc se inchid) dar nu imi da pachete.

    Ce pot face ....

  2. #2
    Super Moderator PricopGeorgeCătălin's Avatar
    Join Date
    Nov 2012
    Location
    Romania
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    12,868
    Din pacate pe forum nu te putem ajuta prea mult cand e vorba de probleme tehnice dar uite niste sfaturi.

    1. Raporteaza videourile sau ofertele de genul.
    2. Contacteaza compania care ti-a oferit clipurile video (ar trebui sa vada ca te-ai uitat la ele si sa-ti ofere pachetele ulterior.)
    3. Contacteaza echipa de support Top Eleven in joc.
    Learn how to play with us on www.topeleven.info and find out the best informations
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  3. #3
    Newbie
    Join Date
    Dec 2016
    Location
    BUZAU
    Posts
    28
    In legatura cu contactarea echipei de cacat support team iata ce raspuns am primit :"

    Hello Manager,

    Thank you for contacting us.

    We apologize for the delay in response. Please keep in mind that the offer provider is the one who chooses how many videos you can see per day.The amount may vary depending on what type of content they decide to target towards a specific player.

    I hope this clears things up. If you have any further questions or issues, feel free to contact us. We remain ta your disposal.

    Also, can you spare 2 minutes and rate the experience you received with our support team? You talk, we listen

    Kind Regards,
    Lissa"


    Asa ca eu o fut in cur pe Lissa daca nu-mi rezolva problema si dupa cate inteleg eu da vina pe provider

  4. #4
    Newbie
    Join Date
    Dec 2016
    Location
    BUZAU
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    28
    Si daca am insistat am primit urmatorul mesaj;


    Greetings Manager,

    Thank you for your report.

    Please accept our sincere apologies for the delay.

    Please make sure to update your game client to the latest version (7.9) in order to avoid such experience with the videos.

    Optimizations and tests are performed regularly with video offers for balancing and fairness, and as ever, availability varies; these are dynamic.
    These optimizations include an individual daily offer limit cooldown of 24 hours, which is occurring beginning once you¡¯ve reached your daily limit, and not on Top Eleven¡¯s daily update. This is a means of ensuring that Managers aren¡¯t given an advantage.
    As soon as we have further solidified parameters we can share, we will communicate them in General with a stuck thread.

    Please keep in mind that the limits are dynamic and they don't depend on daily update.
    (This includes the double training video)

    I hope this has been helpful! If you have any further questions, let us know!

    Best wishes,
    Iva

    P.S. Can you spare 2 minutes and rate the experience you received with our support team? You talk, we listen


    Deci nici ei nu stiu exact si o dau pe toate partile;daca nu este de la provider atunci poate fi de la faptul ca poate trebuie facut update la ultima versiune.
    Apropo de ultima versiune au futut jocul asta de dracii l-au luat .