Hey, high
this is a forum where players of the game sharing their experience, achievements, questions or issues but not because someone from nordeus watching and gives some solution.
The best way to contact, is to send a report from here
https://nordeus.helpshift.com/a/top-...manager/?p=web

but why is it so important this problem you 're saying ?
You could share it (not with specific names or photo), so maybe someone could give any useful advice.