I doubt if you can get any answer from them for this situation.
My 2nd account is very much in the same situation as yours. It's at level 5 now. What I usually do is to look for expensive 4 stars without any SA from the 2nd week of the season onwards. Each season I will buy 4-5 players with the 35T that I have got. And these players can last for a few seasons to come. So far this strategy has paid off pretty well. I won the league last season with team of 3-4 star young players.
Some other alternatives are:
1/ Tanking as pnr advised
2/ Buy players at mid to end of seasons. By doing this you need to forgo the cup
3/ Buy players without SA to avoid bidding wars