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Thread: Problems and issues

  1. #1
    Newbie
    Join Date
    Aug 2013
    Posts
    25

    Exclamation Problems and issues

    Who will be solving the problem for users. Nordeus say to contact the payportal company for lost money??
    When you contact them they say contact Noredus/Facebook??
    When you contact facebook they say contact Noredus/BOKU(payportal) in uae

    1) Even after providing all details like receipt/transaction ID/ SMS's Snapshot, what is there left to provide NOREDUS/BOKU/FACEBOOK to claim the money you have lost?

    2) When we get a receipt that ticket is issued, than why admin/support system people say there is no ticket.

    Who will be answering this question???

    I know many user do require answers to this question.

    Please, there is nothing personal to anyone but its about the money. people loosing money and thats not good.

  2. #2
    VIP dv8r's Avatar
    Join Date
    Dec 2012
    Location
    England
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    5,402
    Depends where you bought the tokens...

    If you used a payment provider (payportal) you will have to contact them and just press them about the issue...


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  3. #3
    Newbie
    Join Date
    Aug 2013
    Posts
    25
    I did but they say, we cant do anything contact nordeus/facbook

    Quote Originally Posted by dv8r View Post
    Depends where you bought the tokens...

    If you used a payment provider (payportal) you will have to contact them and just press them about the issue...