There customer service is one of the worst iv seen. I threatened them with contacting Watchdog etc and they ignored me. They replied about the prices telling me that everyone's vary but swerved that. I have contacted Watchdog because what Nordeus are saying is that if you don't spend money on tokens they will be free/cheap - if you spend alot they will notice this and capitalise by upping your prices and hoping you will pay it without question.

My G/F is always offered 21 free tokens if she submits her card details (for verification purposes only) and I (because i have once before bought tokens) am not offered this. When i question it i get the same answer, I am not eligible as it is a way to encourage people to make first time purchases.

The different prices for different people is disgusting and i agree that I'm sure it is illegal. I will wait to hear from Watchdog and go from there. I do however think they will not be interested as you need many complaints for the same company for them to look into it.