It's frustrating, yes. But the accusations get a bit over the top here and they don't help. Does Nordeus want to make money? Sure. It takes money to purchase and maintain the equipment to run the game. It takes money to hire the programmers. It takes money to hire support personnel. So quit whining about the money.
Do they need to improve things? Yes. They need a set policy in place to deal with situations like this. Our constructive suggestions and feedback can help with that.
Now, aside from the underlying software problem, there are two key issues here that affect our games. 1. the advantage gained if an opponent is able to watch the match but you're not. 2. The inability to switch rosters for a second game (Not having proper lineup & tactics set for the first match is your fault.)
I don't see any way to adjust for those competitive disadvantages other than postponing games.