Nordeus doesn't care it at all

Hey guys,

I started to feel Nordeus doesn't care about at all. After they have been earning million of USD from us, they started to ignoring us.

First of all, they failed to compensate us for login error. In the past, they at least compensated us to make us happy a bit. It happened 3 times in 3 days..

Worst, I wrote 2 requests to them about this issue and they closed my request without answering me...

WTF is that? Is it the right way to treat the people who spend thousand of USD? They should at least reply or apologize to all of us about it.

Bcoz of this stupid login error, matches have been played automatically, injuries, player who is 38 quality has 50-35-35(imagine how many green pack i used on him) was sold out in Knockout round 1.

Seriously, I am extremely unhappy about it.

How about you guys??

I'm not the best impressed either, but people do have to remember that this is just a game and its run by computers and with it being run by computers and servers etc, theres bound to be errors at times, so its not perfect and it wont ever be perfect no matter how long this game goes on for.

Ice, honestly if you don't like something better quit then to go angry, (my gf did same :)) ). Depend from person to person, I'm taking just like a game, I remember when I was level 5 in CL I lost first game against 1 star team 2-1 or 2-0, they had 2 corners 2 goals(all game).

About this servers crash who was few days ago, is normal men, Nordeus is not Google to have super-mega-servers, I use to play games from Blizzard and server was falling there too (rewards = nothing, always).

This is just a game, take it like a game :P

And like July said, this errors will be over and over again in time, is normal, nobody is perfect.

Top11 made me angry many times too, but I still love this game, is unique,great and is the best for me, thats why I'm playing.

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Originally Posted by PricopGeorgeCătălin

Ice, honestly if you don't like something better quit then to go angry, (my gf did same :)) ). Depend from person to person, I'm taking just like a game, I remember when I was level 5 in CL I lost first game against 1 star team 2-1 or 2-0, they had 2 corners 2 goals(all game).

About this servers crash who was few days ago, is normal men, Nordeus is not Google to have super-mega-servers, I use to play games from Blizzard and server was falling there too (rewards = nothing, always).

This is just a game, take it like a game :P

And like July said, this errors will be over and over again in time, is normal, nobody is perfect.

Top11 made me angry many times too, but I still love this game, is unique,great and is the best for me, thats why I'm playing.

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Yeah, its jz a game.

I am not angry if lost to 1 star team coz it is also happen in real football. I found it quite normal.

What I angry at is their attitude. How could they treat us like that? Simply closed my request without answering me. No apologize for what they failed.

I would immediately stop playing if I only invest few dollar, but now it a THOUSAND man..... Sometime you dont have to compensate for what you failed.

Only apologize will do, at least its make me feel better.....

Cry me a river.

Not really too bothered tbh, seen and played worse run online games.

as july forth said it`s just a game but also not happy, fair enough they posted on another thread when site went down asking what what we think as fair for compensation yet there is still no reply, ok they have to consider what`s fair for some maybe not fair on other`s but i expected them to post/give us rewards by now ?

imagine i made customer wait for his food they`d get a refund strate away and i`d be given warning/sack

Talk about errors in a game, has anyone played FIFA Superstars? errors every 2 minutes in that game constantly refreshing, no wonder they have decided to shut that game down on march 31st

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Originally Posted by July Fourth

I'm not the best impressed either, but people do have to remember that this is just a game and its run by computers and with it being run by computers and servers etc, theres bound to be errors at times, so its not perfect and it wont ever be perfect no matter how long this game goes on for.

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Yes you are right.
My problem with the breaks in service is that they are always the same error.
A friend of mine runs a forum for BRFC supporters (BRFCS) there used to be a Journo who came on to the site mostly leading upto the transfer windows and during, he would leak transfer news without giving away the names until the deal was safe.
Log ins would double around 11pm each evening as that was when he would give out the news.
Eventually over the years it created more and more server crashes as the log ins could not be handled and at the same time people using F5 to see if he had logged in.
The point came when the owner had to switch to a bigger server end of problem.
Difference was we knew what caused the issue so no one bitched about it as we new he was looking to fix it permanently.
Now I'm not saying this is the same issue, but a simple statement saying what is causing the failed log ins and how they intend to resolve it would help.

Be straight with your customers and they will be more receptive to your problems.

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Originally Posted by July Fourth

Talk about errors in a game, has anyone played FIFA Superstars? errors every 2 minutes in that game constantly refreshing, no wonder they have decided to shut that game down on march 31st

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Never heard of it.

However, I believe, you never put so much real money into a particular game until T11, am i right?

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Originally Posted by ice87s

Never heard of it.

However, I believe, you never put so much real money into a particular game until T11, am i right?

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No, There was Farmville, lol, and I don't even play that game anymore because I basically reached that games limits, 6 farms producing millions of coins everyday with lots of belted cows that gave out lots of coins, got to the point where I thought, there was no point playing anymore.

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Originally Posted by ice87s

Yeah, its jz a game.

I am not angry if lost to 1 star team coz it is also happen in real football. I found it quite normal.

What I angry at is their attitude. How could they treat us like that? Simply closed my request without answering me. No apologize for what they failed.

I would immediately stop playing if I only invest few dollar, but now it a THOUSAND man..... Sometime you dont have to compensate for what you failed.

Only apologize will do, at least its make me feel better.....

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Thats something else, but maybe you writed something against rules or I don't know, I never had problems they already answerd me on my tickets.

I actually have a problem with a WON bid that was not awarded, and I get response it's ongoing. For my part I will say they are responding to request

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Originally Posted by ice87s

What I angry at is their attitude. How could they treat us like that? Simply closed my request without answering me. No apologize for what they failed.

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By request, do you mean support ticket? If so, please send me your ticket number (via PM) and I'll look into it.

Not a unique instance I had one 87419 Nov 27th which I had to re open with 88024 on the 29th to get a reply, Yan at his best. :rolleyes:

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Originally Posted by PricopGeorgeCătălin

Ice, honestly if you don't like something better quit then to go angry, (my gf did same :)) ). Depend from person to person, I'm taking just like a game, I remember when I was level 5 in CL I lost first game against 1 star team 2-1 or 2-0, they had 2 corners 2 goals(all game).

About this servers crash who was few days ago, is normal men, Nordeus is not Google to have super-mega-servers, I use to play games from Blizzard and server was falling there too (rewards = nothing, always).

This is just a game, take it like a game :P

And like July said, this errors will be over and over again in time, is normal, nobody is perfect.

Top11 made me angry many times too, but I still love this game, is unique,great and is the best for me, thats why I'm playing.

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I think what the TS point is, why Nordeus didn't give any compensation for every error they made?
I think that's also normal for give us compensation

@dulipat, what I wanted to say is that they can't give us something everytime, have a problem.

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Originally Posted by PricopGeorgeCătălin

@dulipat, what I wanted to say is that they can't give us something everytime, have a problem.

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ok then, we will just wait until we forget, oh, and then another error occured, we mad, we wait again, and then error again, Infinite loop..:confused: .
well, it's easier to stay calm if we're not the one who being treated badly.

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Originally Posted by ice87s

Hey guys,
I started to feel Nordeus doesn't care about at all. After they have been earning million of USD from us, they started to ignoring us.
(...)?

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Originally Posted by July Fourth

I'm not the best impressed either, but people do have to remember that this is just a game and its run by computers and with it being run by computers and servers etc, theres bound to be errors at times, so its not perfect and it wont ever be perfect no matter how long this game goes on for.

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Originally Posted by PricopGeorgeCătălin

Ice, honestly if you don't like something better quit then to go angry

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I agree with ice87s. And in some points agree with July. But, to you both July and PricopGeorgeCătălin , this is not just a game. This is also business. On one side, people spend money and on the other side there are companies earn that money. Nordeus is selling an entertainment. Yes, it's free*. But, through all these free playing people, Nordeus can say that: I have 8,8 million people playing my game. Through free players, they get ads and earn money. And there are people who pay really serious amount of money on this game. They are buying entertainment to have fun from Nordeus; so that makes it a business. And since this is business, Nordeus can not ignore its players(customers). Unfortunately, nobody knows how to claim their rights and companies doesn't even care their customers satisfaction as long as they keep earning money. So this system goes on as it is already going on.

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Originally Posted by PricopGeorgeCătălin

@dulipat, what I wanted to say is that they can't give us something everytime, have a problem.

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This is their responsibilities after taking so much money from us.

As for us, after putting lots of money on it, we jz want to enjoy the game and have fun.

Dont you think so?

Very simple, 50T to all token buyers only if they didnt want to compensate to idle players

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Originally Posted by Finduxx

I agree with ice87s. And in some points agree with July. But, to you both July and PricopGeorgeCătălin , this is not just a game. This is also business. On one side, people spend money and on he other side there are companies earn that money. Nordeus is selling an entertainment. Yes, it's free*. But, through all these free playing people, Nordeus can say that: I have 8,8 million people playing my game. Through free players, they get ads and earn money. And there are people who pay really serious amount of money on this game. They are buying entertainment to have fun from Nordeus; so that makes it a business. And since this is business, Nordeus can not ignore its players(customers). Unfortunately, nobody knows how to claim their rights and companies doesn't even care their customers satisfaction as long as they keep earning money. So this system goes on as it is already going on.

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Well speech, thumb up!!

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Originally Posted by Finduxx

I agree with ice87s. And in some points agree with July. But, to you both July and PricopGeorgeCătălin , this is not just a game. This is also business. On one side, people spend money and on he other side there are companies earn that money. Nordeus is selling an entertainment. Yes, it's free*. But, through all these free playing people, Nordeus can say that: I have 8,8 million people playing my game. Through free players, they get ads and earn money. And there are people who pay really serious amount of money on this game. They are buying entertainment to have fun from Nordeus; so that makes it a business. And since this is business, Nordeus can not ignore its players(customers). Unfortunately, nobody knows how to claim their rights and companies doesn't even care their customers satisfaction as long as they keep earning money. So this system goes on as it is already going on.

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The reason why nobody knows how to claim their rights is because all these facebook games are given terms and conditions on virtual currency, saying that any in-game cash is nothing but in-game cash and the games can be closed with 60 days notice to all players, so basically the companies that make facebook games set terms and conditions completely in their favour and they can do whatever they want with the game and that includes making any adjustments to the game or not and by fixing any errors that may occur or not.

If you dont spend real money in this game, you wont having a problem...but most of ppl spend their real money to get advantages of other players, so whats the point if having 11 players with 6* against 11 players with 3-4* and had 80-20 possession + home games + max morale and 10k money reward and still draw the game??you guys want to say "it happened in the real life" fcuk no....it happens but not ALL THE TIME.

I spend money on this game, but I don't expect to win matches because of it. What's the point of playing a game if you can just buy your way to the top. Spending money surely helps, but it dosen't give you an automatic right to win games.

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Originally Posted by Playsmartpeople

If you dont spend real money in this game, you wont having a problem...but most of ppl spend their real money to get advantages of other players, so whats the point if having 11 players with 6* against 11 players with 3-4* and had 80-20 possession + home games + max morale and 10k money reward and still draw the game??you guys want to say "it happened in the real life" fcuk no....it happens but not ALL THE TIME.

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I have had 7* vs 3-4* this season and it ended in a draw as well, just because you have a full team of scouts, that it doesn't mean your going to win every game, I drew a match in the league last season as well when I had 8x 8* players in my squad. While its possible to go 26-0-0 with a 6* scout team or of greater quality, it doesn't mean that you will win every league game.

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Originally Posted by Raykco

I spend money on this game, but I don't expect to win matches because of it. What's the point of playing a game if you can just buy your way to the top. Spending money surely helps, but it dosen't give you an automatic right to win games.

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Thats exactly what I think, Just because you have better quality players vs other players same level as you that havent bough tokens once, it doesn't mean you will win every game.

Some people seem to think if they bought tokens with real cash that they will win every game, well they are wrong and they will be in for a surprise.

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Originally Posted by July Fourth

Thats exactly what I think, Just because you have better quality players vs other players same level as you that havent bough tokens once, it doesn't mean you will win every game.

Some people seem to think if they bought tokens with real cash that they will win every game, well they are wrong and they will be in for a surprise.

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Same here, at least i am not complaining about result ;)

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Originally Posted by ice87s

Same here, at least i am not complaining about result ;)

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Thats because on the law of averages over a season, we would probably most likely win the league, but with with a record like 24-1-1 like I had last season, If I finished say 5th with a 6* team I wouldn't be happy with what I have invested in my team unless of course I'm playing in a full 14 team division of scout buyers which by probability is highly unlikely, I have actually only ever came across 1 scout team buyer in the last 12 months of playing top eleven and he beat me in the Champions League Semi-Final, I didn't complain because I knew I lost against a good team.

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Originally Posted by ice87s

Well speech, thumb up!!

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Thank you.

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Originally Posted by July Fourth

The reason why nobody knows how to claim their rights is because all these facebook games are given terms and conditions on virtual currency, saying that any in-game cash is nothing but in-game cash and the games can be closed with 60 days notice to all players, so basically the companies that make facebook games set terms and conditions completely in their favour and they can do whatever they want with the game and that includes making any adjustments to the game or not and by fixing any errors that may occur or not.

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Yeah, I agree every company want to set terms and conditions in their favour. But, still this is a business, so they can not do everything they want.. For example, customers are protected by laws on online shopping. This is kind of online shopping,too. Well, yeah facebook laws are little private laws and facebook is taking care for any kind of disadvanteges for itself and find a way to protect itself and its partner companies. But there are examples in world, there are people won the cases against even facebook, million dolar cases... Problem is we cant act together against injustices.

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Originally Posted by Playsmartpeople

If you dont spend real money in this game, you wont having a problem...but most of ppl spend their real money to get advantages of other players, so whats the point if having 11 players with 6* against 11 players with 3-4* and had 80-20 possession + home games + max morale and 10k money reward and still draw the game??you guys want to say "it happened in the real life" fcuk no....it happens but not ALL THE TIME.

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Originally Posted by Raykco

I spend money on this game, but I don't expect to win matches because of it. What's the point of playing a game if you can just buy your way to the top. Spending money surely helps, but it dosen't give you an automatic right to win games.

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Well, I am not spending money on topeleven. But spent high amount of money on other online games to get some advanteges only; not to win the game. And I am against that money gives you really big advanteges that make too much difference. It should just make things easier. Like, you spend little less time than free players for the game. You do something in 1hour, free players do it in 3hrs. Time is very important for you so you pay to waste less time. That doesnt mean if you buy tokens and make a All-Stars team, you win matches. But, of course if there are lots of level differences btw ur team and openent team, you should win that match unless your player morals&conditions are not low.

I dont spend money so dont expect to get a higher rank. But I am still getting higher rank. I found the best formation for my team and after that I finished a league as leader with only 1 draw +25wins. But of course there was no much difference between me and other good teams. I also lost 5,6,7-0 against 85stars teams in cup matches. Just because I have the best formation,condition,moral I cant expect to win all games..and same here, just because i buy best players that doesnt mean i will always win.

All I am and as far as i see, we are saying is this: This system is not fair&honest. Free token providers cheating people(my opinion) and its still too much token oriented. Being token oriented doesnt mean token buyers win all games, it means system make people to buy more tokens even if you wanna play free, sometimes you think you need to buy tokens. And you see that there is chance to win some free tokens. And when you try to complete the offers to get free tokens you cant get even single token even you completed succesfully. So you back to think to buy tokens to do what you need to do in that moment.

Unfortunately games that involve competition online are all money oriented and yes you still can have fun but without buck your best strategy will not prevail. I play Kingdom of Camelot for months without spending a dime but at one point or you live behind the keyboard or you buy ( tokens) to continue the game. Here at least you will not be destroyed but buying token give you a real advantage not only to advance faster and win title ( even if there is exception... Like potelmy)but also to beat players that do not invest in the game. After that you can invest to give you a good start and live with that or buy $100 each season to a Barcelona team .... Personally I prefer the first option