I've had several auctions where I'm the only one who bids and I watch the countdown to zero and then it goes away and I never get my player. I'm on wifi and have NEVER lost connection at any time. It only has happened with good players. Last one I bid at 30 minutes out, left, logged back on and watched the last 5 minutes, no one else bid, bidding ended and then it disappeared.
Nordeus would only send me an automated response telling me to 1) make sure I bid early and 2) make sure I have a good connection.
F u.