Why the number of tokens were deducted 500 when I entered Level 9 and made my number of token possess is -ve now. All token related actions now cannot be done even it required "0" token. Please advise.
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Why the number of tokens were deducted 500 when I entered Level 9 and made my number of token possess is -ve now. All token related actions now cannot be done even it required "0" token. Please advise.
Please be registred and contact to the support:
support.nordeus.eu/home
Did you recently complete an offer worth 500 tokens?
Sometimes if you haven't followed the rules for obtaining them they deduct the tokens back from your balance after a short period, so if you were awarded 500 tokens and then spent them, you'll have a -500 balance.
The reasons I can think of are use of proxies or cancelling a paid offer before the required period of subscription time.
But as Khris said, try support@nordeus.eu
Although I suspect the problem lies with the token provider.