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Thread: Deducted 500 tokens when entered Level 9

  1. #1
    Join Date
    Apr 2014

    Deducted 500 tokens when entered Level 9

    Why the number of tokens were deducted 500 when I entered Level 9 and made my number of token possess is -ve now. All token related actions now cannot be done even it required "0" token. Please advise.

  2. #2
    Spanish Forum Moderator khris's Avatar
    Join Date
    Jun 2013
    Please be registred and contact to the support:
    Last edited by khris; 04-12-2014 at 12:28 AM.

  3. #3
    Moderator Sxrenity's Avatar
    Join Date
    May 2013
    United Kingdom
    Did you recently complete an offer worth 500 tokens?

    Sometimes if you haven't followed the rules for obtaining them they deduct the tokens back from your balance after a short period, so if you were awarded 500 tokens and then spent them, you'll have a -500 balance.

    The reasons I can think of are use of proxies or cancelling a paid offer before the required period of subscription time.

    But as Khris said, try

    Although I suspect the problem lies with the token provider.
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