Same thing happened to me with Ladbrokes buddy.

I didn't receive my tokens for something like 3 weeks!

I'd turned £10 into £90 so I wasn't really bothered at the time, but it was a nice surprise when I found 600 tokens sitting in my account after logging in one morning.

Give them a few weeks, they usually take a while because the betting company has to send information off to the advertising company to confirm the user has completed the offer.

I work for Betfred & I know from experience how low this is on their priority list haha