This happens when a company doesn't care. Nordeus have contracts with unknowns partners wich goes to fail the buyer. I've been in situations like this in a big game mmorpg but when i didn't received the stuff i e-mail them straight to the company and they gave me what i purchase in max 1 hour (if i didn't received in 2 minutes). Don't forget NORDEUS = Serbian company. If this game was created by USA or China we had alot more fun then now , but it isn't.