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Hi
I completed an offer for 405 tokens with ladbrokes, met all there terms they took my money, submitted a support ticket and this was on the 20th Oct 2015. no response from Supersonic ads. Status says being reviewed by advertiser.
Offer reports 1 day delay which is fine but it has been 8 days now....
Any help would be great.
support request sent to Nordeus:
Hi
I completed an offer on your website with Ladbrokes, I met all their terms, signed up and they took money from me, this was on the 20th October 2015 and nothing has happened yet apart from it states "being reviewed by advertiser" I have submitted 3 support tickets with all the photographic evidence of transactions and offer terms.
I have been playing this game daily for the last 2 years and 7 months and this is poor way of how your advertisers treat your members with your authority to do so.
I would like this issue resolving in a quick and professional way.
After sending the above email, they have just REJECTED it with no explanation, which means they do not have any grounds to reject it given that they cannot give a reason. How can Nordeus let this happens to its members of T11. FFS
Supersonic ads will scam you. They just say that you didn't use their offer even though you did.
I used another casino offer and they confirmed that I had used supersonic ads as referer and I submitted the chat log as proof together with all other proof they required (signup mail and payment) = rejected.
To be honest I think Nordeus should stop working with them. I don't think there are many people that actually get their tokens from those casino ads.
this is what i recieved:
Dear user,
Ticket #2966761 (Join Ladbrokes Sports & get up to £50 in free bets!) has been reviewed again and will not be approved. We cannot confirm your offer completion with the advertiser from the proof you have provided.
Please send us proof (screenshot) that contains all the transaction details including the time and date of completion so we can verify with the advertiser.
Additionally, please check that you indeed completed the offer through SupersonicAds and not through another offer provider.
Thank you,
SupersonicAds Customer Support
then... I sent them this reply:
Hi
I have sent you the proof which i will do again by attaching them to this email.
With regards to " Please send us proof (screenshot) that contains all the transaction details including the time and date of completion so we can verify with the advertiser" I did send you the proof. See attached screen shot.
As you can clearly see, the date, time and complete transaction information is very clear to see in the screen shots provided.
TIME: 10.50.45 EST – DATE: 20 October 2015 - TRANSACTION ID: 0SU27512LX3705610
With regards to "Additionally, please check that you indeed completed the offer through SupersonicAds and not through another offer provider" it was completed through you (Supersonic ads). See attached screenshot.
then they sent me this...
##- Please type your reply above this line -##
Dear DollyDot Design,
Thank you for contacting Supersonic.
We do regret to hear that you have not received credit for a completed offer. In order to correctly resolve this issue, we would ask you to first open a missing earning ticket on our customer service platform.
`For Mobile Users, please follow the following steps:`
1. Go to your Supersonic offer wall page
2. Click the "Missing Points/Earnings" button on the bottom of the offer wall.
3. Choose the offer you have not received credit for and click the "Missing Points" button.
4. Fill out all necessary information [Please note that the ticket must be composed of a minimum of 50 characters and that the ticket must be meaningful (no Gibberish)].
4. Attach a proof (preferably a complete screenshot) which confirms you have completed the offer. Make sure that the date is visible.
5. Click "Submit Ticket."
`For web users, , please follow the following steps:`
1. Go to your Supersonic offer wall page and click on the Support & Status link at the top of your page
2. Choose the offer you have not received credit for and click the "Missing Points" button.
3. Click the "Missing Points/Earnings" next to the desired offer on your the offer wall list.
4. Fill out all necessary information [Please note that the ticket must be composed of a minimum of 50 characters and that the ticket must be meaningful (no Gibberish)].
5. Attach a proof (preferably a complete screenshot) which confirms you have completed the offer. Make sure that the date is visible.
6. Click "Submit Ticket."
`If you have already opened a missing earning ticket, kindly send us the ticket number with proof of completion.`
For all other inquiries, please contact our support team by replying to this email or by sending an email to customersupport@supersonic.com.
To add additional comments, reply to this email or click the link below:
https://supersoniccs.zendesk.com/hc/requests/29236
so i sent it all again, talk about jump through hoops or is it just a blatant piss take at my expense?
They will just reject it again.
they are thieves , it's all Nordeus and is complicit if he lets do
UPDATE:
well after contacting Nordeus and Supersonic ads and sending various emails back and forth. They have awarded the missing 405 tokens. :)