[Troubleshooting] New browser version problems

[Tactician]

are any of you using a windows tablet with touch screen?

Not me.

But if you are having a common issue (like the middle three mentioned previously), the problem is more likely to be compatibility, settings, or something else on your PC that is causing the issue rather than the game itself. Extreme usage of CPU and/or RAM may indicate that there is something not running smoothly. It could be something related to the game (but not the game itself) or something else that is triggered when you make use of browsers for such tasks.

Like I mentioned in one of the previous posts, I was using a service that required Flash on another tab, and it cause the game to slow down, freeze and so on, albeit like you said, the game does not make use of flash. So, something running elsewhere might be the cause.

[Tactician]

It could be a compatibility issue with browsers for Windows 10 on tablets, which explains the common issue you observed with the three browsers.

[Tactician]

The 2016 version does require a lot of RAM though. From what I see on the Task Manager for my PC, approximately 950 MB (900 MB excluding the usage for the browser client), that too when no match was being played. For touch-screens, it may be higher.

So, it is likely that a user should have at least 1 GB of free or available RAM from the moment the game has started to load up to when the game page is closed. Take into consideration that, despite having say 4 GB of RAM as hardware installed, you will likely to experience issues if more than 3 GB of the RAM is already in use due the operating system and other things running at that particular time.

[Moi]

Tactician and others are right, there seems to be an issue with your browser profile, something is not working properly. Try to clean cache memory, cookies and also create a different profile and see if you notice the same behaviour.

Also, it is also true that if you are experiencing performance problems with Top Eleven 2016, you should avoid having other apps and programs running at the same time.

If you are now seeing the older version of Top Eleven in your browser is because there were some kind of problem loading the new version for several times; our system detects these problems and offers the old version so the user can continue playing.

[Gert Funck]

Tactician and others are right, there seems to be an issue with your browser profile, something is not working properly. Try to clean cache memory, cookies and also create a different profile and see if you notice the same behaviour.

Also, it is also true that if you are experiencing performance problems with Top Eleven 2016, you should avoid having other apps and programs running at the same time.

If you are now seeing the older version of Top Eleven in your browser is because there were some kind of problem loading the new version for several times; our system detects these problems and offers the old version so the user can continue playing.

are you doing anything to lower resource use both mobile and PC?

[Moi]

Hi Gert,

Yes, we're constantly working to improve the performance on all platforms.

[John Wright]

Can you please stop the scamming of our match reports about the training we are doing? We get it. We have new training options. More info on the team performance please.