Quote Originally Posted by Chris Rath View Post
Yeah, I had problems too. There was a game offer "Die Stämme - (engl. tribal wars)". The offer description said, who plays it and collects 85 points, gets more than 30 free tokens. I collected the points, even more than 100, but the tokens were not paid out. Really sad.

With videos I made good experience, except for the Sims-University video. It refuses to play (maybe it is a flash issue).
I had similar issues with some games but contacted the responsible company for these games and they asked me for a print screen and my email address on the same page and they credit me back the tokens. Look into the game supplier you should have a support button. Click there, open a case and that's it! Very easy to get them if you indeed complete the requested steps!