Damn Company and problem company

[Tactician]

Contact Moi. The other users or moderators here on this forum won't be able to do anything significant other than asking you to use the ticket option or to contact Nordeus.

This is his forum profile page: http://forum.topeleven.com/member.php?u=88656 .

Put everything (including proof of purchase and some explanations on what happened) in an orderly manner as a message and send him. I'm sure this issue will get sorted out in less than a week. Also, if you have already used the ticket option, do send him the ticket number; maybe he can make some things go faster.