Quote Originally Posted by Aysa View Post
Hi Finduxx,

We are very sorry you experienced problem with TokenAds offers. We really do have local support who is giving their best to keep user satisfaction on a very high level. Unfortunately "Free tokens" option is powered by third party companies, in this case it is TokenAds, so they are dealing with user complaints since, as you mentioned, they have detailed info about your behavior within their offerwall. On our side, we reward users with tokens once we received confirmation from them.

We can assure you that there are so many users awarded daily with free tokens, also some of these companies have quite restrictive terms and conditions, and sometimes simply this is the reason you are not receiving positive response eg using proxies is not allowed so any offer completed won't be recorded as successful, and so on.

However, there is TokenAds user on this forum as well, so we already emailed them to have a closer look at this case, and hopefully you will get explanation from them why your completed actions are not accepted.

Thank you for your patience.

Best,

Hi,
finally getting a reply from someone in charge is really NICE!

First of all, thanks for letting us hear from someone from Nordeus.

Unfortunately "Free tokens" option is powered by third party companies, in this case it is TokenAds(...)
Quote Originally Posted by Finduxx View Post
I would write here just to want help directly from Nordeus but unfortunately, I know you will do nothing and let the TokenAds say the last word. So, I decided, at least for all other users, I am gonna write these.. Maybe they get that they are the ones who make Nordeus, Nordeus... Who make TokenAds, TokenAds...
Yes, Free tokens option is powered by third party companies but Nourdeus is the one who give them this right, who let them to provide it.
And Nordeus,as the creator&provider of game, has the responsibilty to solve/fix its players problems and keep high their satisfaction. You are the big man here, you should not should, you must ask them "Why my players unsatisfied?" . I can show you lots of, lots of proofs that show they are(most of them) cheating us. So, here, the Nordeus has to investigate and stop the cheating. If Nordeus keep being silent and do nothing, then I am afraid, that shows that Nordeus is also supporting them.


We really do have local support who is giving their best to keep user satisfaction on a very high level.
You really do??? Come on please!! We only have a bot support/moderator, which finds the keywords in a thread or in questions and finds the best answer for it then posting it.. If it cant find the suitable answer then it says, please contact to support@nordues.eu.. I did,too. I contacted support@nordeus.eu butt guess what? They assigned this bot support for my questions. I have also proof of that, let me show you.. Since, I got the cheating of 3rd party companies, I am always saving my proofs although they dont accept even the proofs.




in this case it is TokenAds, so they are dealing with user complaints since, as you mentioned, they have detailed info about your behavior within their offerwall
After I saw the message of @ice87s, I got that all I was getting were just auto-messages by TokenAds, as a reply. They sent me the same auto-messages also.

First, they told me, to send the proofs with an auto-message. I couldnt find that auto message. I guess I deleted it.

Then I sent them the proofs. Later, they sent me below auto-message:

"We have investigated your complaint in detail with the advertiser, and we have found that the offers were not completed through our system. You may have completed them through another provider’s offer wall. If so, please contact the operating company which you have completed the offers through, in order to receive your credits. "

And I sent them more proofs..I was sure that if they see these proofs, they would have nothing to tell more. They would just send me the tokens and apologize from me cause of the issue they caused. But what!? This time, they sent me below auto-message as a reply:


"After further investigation of your complaint, we have not found anything that indicates you completed this offer. Unfortunately, there is nothing more that we can do on your behalf.
We regret your obvious dissatisfaction, but this decision is final"

Oh God, I thougt that I am getting replies from a person O.o Silly me.. They were all just auto-messages.

And now.. They closed my complaints..and...They are nomore replying my e-mails!!!


Tell me what kind of support is that... They created an auto message support system. In every complaints they use this.So they dont give any token to anybody!

I cant find anything else to say!!! I am speechless.


By the way, I would start a thread about this topic but my thread hasnt been approved yet. This is second day. After I tried the post my thread, lots of people started new threads but mine, still being waited to be approved. Why dont you let us to talk about these matters?


However, there is TokenAds user on this forum as well, so we already emailed them to have a closer look at this case, and hopefully you will get explanation from them why your completed actions are not accepted.

Thank you for your patience.
I dont think I will get an explanation from them but thanks anyways, for kindly answering me, not my all questions but at least an answer.
And...I wonder, how they will know me it was me who had this problem? Nobody wanted any info from me.. I am just someone in this forum..Anyways... Waiting with patience..




Quote Originally Posted by ice87s View Post
Oh, here is a developer....

I can assure you that TokenAds is the worst...

They never reward single token no matter how many surveys and download you had done.

In the end, they always reply "After further investigation of your complaint, we have not found anything that indicates you completed this offer. Unfortunately, there is nothing more that we can do on your behalf.
We regret your obvious dissatisfaction, but this decision is final."

The decision is final!!!! WTF is that? They think I am cheating at them or what? That's really SUCK

OR
Dear,

We have investigated your complaint in detail with the advertiser, and we have found that the offers were not completed through our system. You may have completed them through another provider’s offer wall. If so, please contact the operating company which you have completed the offers through, in order to receive your credits.


They have nothing to say but reply these NONSENSE!!!

In fact, I am already spend a thousand USD so far, ofcoz sometime I do wish to get some free extra tokens...
The other parties are still ok, at least they did reward some tokens and the way they reply to user were acceptable.

F##K the TokenAds......
Yes man, I got the same auto-replies,too. I downloaded lots of programs these I will never need to use, just to earn free tokens and spent my hours to complete offers..But in return, I got a big NOTHING!