You must explain a little more your situation and do some actions.
For example
Are you playing from android or iOS ?
What kind of device ?
Wifi or Gnet ?
Did you clean your cache mem or reinstall the game ?
Did you reset your Google ads ID ?
Did you use vpn ?
Did you send a report ?

and make a test.
Take the phone of a friend and download there TE.
Then try to see if you can watch a vid.
If yes, then your phone has some problem or setting.
If no, it's your TE account.