Quote Originally Posted by LeManiaque View Post
That's a specific question addressed in the FAQs.

Anyways, contact support directly. FB and Twitter would be handled by PR people, who could at best direct you back to Nordeus support.

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I've sent a mail to support@nordeus.eu. Didn't get an useful answer. They responded for me to ask questions on my mobile device by tapping the '?' button. I've tried that multiple times today but i can't get an answer there for this problem.