ok, then can you give us some example of a helpful answer ?
for example,
- the comment after a game was saying that my X player isn't motivate enough.
What does it mean ? How can I improve that ?

- Why I have always STs or GKs for recommended players ?

A member of the Greek forum was playing in a CH.L. +1 LV competition where almost all the teams at the 1st day of the season, were foul of scouts (for him).
He send a report, why he is playing in such a CH.L. (the same is happening to me of course) and the answer fom the support was this

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