Was not awarded my hard earned win in haunted Cup :(

[Abbas]

I won level 4, round 4 and could not claim my rewards. It's like everything got erased and I know how many tokens I spent, I not ready to face other managers for a level I have pass.

I reported to this email : support@nordeus.mail.helpshift.com
I don't know how fast they will react since we only have 6 days left for this event.

Any help from here guys ((

[rodalopin]

Happened the same to me, but in your case is more painful, in my case was directly the very first match, round 1 level 1. Won the game and after the game and not getting the reward, the match disappeared and I was back to the starting point. So defo they have a bug there.

I already reported it to Lian and also in the (?) In the game, but as you said, the problem here is the response time, I reported it this morning (played like an hour or two right after the cup began), haven't heard anything since...

[United2019]

Haunted cup is a brutal fiasco. I had two players in pk shootout just blink off the screen, get counted as a miss, and lost the game. Typical incompetence from nordeus developers.