TokenAds - A big swindler

[PricopGeorgeCătălin]

Everybody have problems with all of them not only TokenAds, but Nordeus can fix their problems :P is not their company so they won't be able to do anything

[YuLs]

I disagree. Nordeus have a deal with TokenAds, so they can do something to fix their problems. The TokenAds's problems are the player's problems, and the player's problem should be the Nordeus's problems. So they should try to fix them.

Moreover, I don't complain of the other operators becuase when I have a problem with them, they answer my emails personally and try explain what happens and/or solve my bug. But TokenAds sistematically ignore to the customers and this really makes me angry.

Imagine: you bought a product at Mediamarkt yesterday. Today you detect a problem with the product and goes to the shop to claim. They talk you that you bought that product in another shop. You tried to explain the situation, but they repeat the same, that they can't help u. You show the ticket, but they repeat that the product was bought in another shop :O!!!! :O!!!!!!!!!!!! And futher, they ignore u and start to attend to other customer. Seriously, try to imagine that, what would you do? write a claims sheet? Scream? Beat the employee? call the police? I can't do anything!!!! I am very helplees!

Please, help me!

[dv8r]

I have an ongoing issue with Token Ads at the moment. 2 weeks ago I signed up to LoveFilm with a paid subscription. I should have got 160 tokens for doing so but they didn't give it to me. I contacted them and they said to give them all the evidence (emails, screenshots, etc) that shows that I completed the offer. So I did and 2 days later I got another email telling me to give them all the evidence that shows that I completed the offer. So they're playing games with me!! And no reply since then.. I thought they would have stopped during Christmas period but it's almost the new year and they haven't replied at all.

Trial pay on the other hand, have been very helpful and have credited every single offer I completed with them.

[TokenAds]

Hi dv8r,

Thank you for letting us know about your case. I checked now the offer 'Lovefilm' and I could see that we have one user that we are in touch with, I suppose it is your case, but we have not received evidence that shows more than the user's registration. Since it is an offer that requires a purchase, we asked the user to send us some proof that shows that the payment has been made. If this is the ticket you have submitted please read our last email that will help you in what information we need in order to be able to check the case with the advertiser of 'Lovefilm' and please send the proof to us, so that we can assist you.
I hope to hear from you soon!

Happy New Year!

Katie,
Customer Support
TokenAds

[dv8r]

Hi dv8r,

Thank you for letting us know about your case. I checked now the offer 'Lovefilm' and I could see that we have one user that we are in touch with, I suppose it is your case, but we have not received evidence that shows more than the user's registration. Since it is an offer that requires a purchase, we asked the user to send us some proof that shows that the payment has been made. If this is the ticket you have submitted please read our last email that will help you in what information we need in order to be able to check the case with the advertiser of 'Lovefilm' and please send the proof to us, so that we can assist you.
I hope to hear from you soon!

Happy New Year!

Katie,
Customer Support
TokenAds

I have sent you confirmation email and screenshots proving my paid membership twice already, what else do I need to send? I will send it again but I need more information on what i need to give you