It happened two me twice and as a result lost over 50 tokens, so fuming not the word.

Also do to law, depending on what country the bank account of nordeus is from is dependent on the wording of the law, if people have brought tokens, then they have to refund, legally. If you pay money for a service and the company is unable to provide the service, even as a result of a technical fault, then they must refund the customer.