Join the club mate. I signed up to LoveFilm last month and I was supposed to get 160 tokens for purchasing a subscription. I never got it so I emailed them and they asked for proof of purchase such as a confirmation email or screenshots. Despite sending them the actual email and 2 screenshots three (Yes, three) times because they asked me twice and the 3rd time was just to make sure they saw it.. They said they couldn't find any evidence and said I won't be getting any tokens for it.