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Thread: Problem with Tokens

  1. #1
    Join Date
    Sep 2014

    Problem with Tokens

    Hello everyone. 1-2 hours ago I have bought 176 tokens for 17,99€, and now i have no tokens and no money. I have tried once more, app said - "You have already bought but your request is not yet download". So, no money and no tokens. Have tried on iPad, appears - "You have not enough money". Can you help me with this problem? Screenshots i have. Sorry for my english.

    Here I try to buy tokens.

    Here is this - "Sorry, you have bought but it is not yet download" ( You can translate it from german if you want)

  2. #2
    English Forum Moderator Cat Harrison's Avatar
    Join Date
    May 2013
    Tokens issues can only be resolved by Nordeus Support

    Depending on payment type sometimes it isn't instant. Send them all the information about what happened and they can fix.