I 'm gonna repeat that thread as I can see there is a need for more professional approach.

Also what we need is some kind of form where the players should complete more details like

Playing with pc (connection error issues)

With which browser ? Tried someone else ?
Steady wifi- internet ?
Have done some actions like clean cache ? update new version of browser ? update new version of flash ?
Did TE run smooth before a new update ?

Mobiles (usually for videos problems)
Android or iOS ?
What version ?
Wifi or 3/4G ?
What kind of mobile ? (I 've spot some comments about Honor 6 or the light iPhone, don't know the type)
Have done some actions like clean cache ? update the new version ? unistall- install again the game ?
From which country are you try to farm ?
What was the previous situation before the update ?
Have you tried with some other device ?
Are you aware of the 24 hours limitation for videos ?

Sausy and other members trying to help but it ends playing the 10 questions to figure out what's going on.