Hi Managers,

Just a quick follow-up regarding this issue.

As promised, we investigated and, without giving further details, the problem is unfortunately more complex than expected. For that reason, we're unable to resolve it right now. However, be aware working on a fix has been added to our list of priorities and that we'll try to address this issue in the next few weeks.

Once again, we apologize for the inconvenience and we thank you for your patience.

Have a great day.