Hey Arifin971,

From what I understand this is the first time you've encountered this kind of issue with the game. I would suggest that you do in fact follow the instructions/request from the support agent, no matter the issue.

In fact this goes for every user who contacts support - If something is requested of you, you should try to help out and follow through because when it comes to technical issues with any game/service/program/etc there are always certain steps that have to be taken.

Sometimes bugs have to be recreated in order to be analyzed so the source of the bug can be tracked down, which means that the assistance of the user may be required.

Yes you as a user will have to do a bit more than just signal about the issue, but in doing so you will most likely help out other users who may face the same issue or even be instrumental in the fix of said issue!