Results 1 to 3 of 3
Like Tree1Likes
  • 1 Post By nikolgiorgos

  Click here to go to the first staff post in this thread.   Thread: Pathetic response from Support

  1. #1
    Join Date
    Jun 2016

    Angry Pathetic response from Support

    Manager Level: 14
    Training Level: 91 (maxed)

    For the 1st time in my Top Eleven career i have face such issue:
    After training (before cup semi 2nd leg 9:30 AM GMT 16/08/2016) i went to Physio Center to regain players health with the rests i have bought with coins.Used 31/33 health to regain. Though rests was deducted but the health was not increased. I had to spend the same amount again as CUP match was approaching. When i reported this issue to support I got following response:

    " We are sorry to hear the issue you are having. We will be sending you 100 rests, however we kindly ask you to take a screenshot before and after their usage showing the players conditioning level before and after.
    Once we have that information we will contact you back"

    That means we have to take screenshot in every steps to play this game or to raise complain a issue already occurred!!
    How is that possible!!

    Appreciate: my this post will be approved as none of them was approved earlier.

  2. #2
    Greek Forum Moderator nikolgiorgos's Avatar
    Join Date
    Jul 2014
    Did you get the greens ?
    If you get them , they asked you to use some of them.
    Probably they wanted to see if there is some problem with your team/account.
    arifin971 likes this.
    Καλώς ήρθατε στο Ελληνικό φόρουμ

  3.   This is the last staff post in this thread.   #3
    Pro Jeeves's Avatar
    Join Date
    Jul 2016
    In your threads, administrating things up!
    Hey Arifin971,

    From what I understand this is the first time you've encountered this kind of issue with the game. I would suggest that you do in fact follow the instructions/request from the support agent, no matter the issue.

    In fact this goes for every user who contacts support - If something is requested of you, you should try to help out and follow through because when it comes to technical issues with any game/service/program/etc there are always certain steps that have to be taken.

    Sometimes bugs have to be recreated in order to be analyzed so the source of the bug can be tracked down, which means that the assistance of the user may be required.

    Yes you as a user will have to do a bit more than just signal about the issue, but in doing so you will most likely help out other users who may face the same issue or even be instrumental in the fix of said issue!