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  Click here to go to the first staff post in this thread.   Thread: Top Eleven crashes after visiting support

  1. #1
    Join Date
    Jul 2016

    Angry Top Eleven crashes after visiting support

    From past 3-4 weeks i have been trying to communicate with top eleven support for a offer.
    When ever i try to send a message/screenshot for 1st time it works and after that it crashes while sending 2nd message/screenshot.
    Then again i reinstall top eleven and only it works for 1st message/screenshot.
    If i do that every time, i am loosing all conversation with the support.

    Any suggestion?

  2.   This is the last staff post in this thread.   #2
    Pro Jeeves's Avatar
    Join Date
    Jul 2016
    In your threads, administrating things up!
    Hey Kundan,

    We believe that there might be a technical issue between our support system and the Android 6 Marshmallow - we'll be updating and will be resolving this pretty soon. (Perhaps you are also running on this Android version?)

    In the mean time I would like to manually open a ticket from our support channel with you Kundan. In order to do this I will require you to PM me:
    1. A valid email address to which to forward my message
    2. The User ID of your Top 11 account - find it in the "Settings" menu > then "Accounts" tab.
    3. The screenshot evidence for the offer.

    When you send me the required details I'll open a ticket with you and we'll proceed from there.