I did send a complaint to TrialPay with a screenshot this was their reply:
Dear Aton,
Thank you for writing to us at TrialPay.
Unfortunately we will not be able to issue you credit for Island Experiment offer as you did not meet the offer requirements for credit. Please note that in order to qualify for credit, you must sign up with Island Experiment as a NEW USER. If you were ever a member of Island Experiment family, you would NOT be eligible for credit under any circumstances. You are welcome to select and complete a different offer via our checkout to receive Tokens for free.
If you have any additional questions or concerns please do not hesitate to email.
Regards,
Liz
TrialPay Customer Support
I also played Time to be a Hero and saw my progress stopped tracking as well on that one.