Token Sham?

[PretoriaLions]

I have recently tried to get free tokens via trial pay's games on top eleven on facebook. I have played island experiment till level 5 and received the tokens, then i played till level 10 and did however not receive the tokens.

I contacted top eleven and they said i should contact trial pay since they administer the offers. I did so and they came back and said i did not adhere to the conditions since I was not a new user. However I was a new user it just took some time to complete till level 10.

Top eleven said they can't help since it is out of their control, so I wasted days of playing a crappy game, just to get nothing for it.

Did anyone else experienced the same treatment?

[Barry Brinkhuijsen]

Just send a complaint to the tapjoy or where ever u get this.
With a screenshot they will pay u out.
Did that a lot of times already

[PretoriaLions]

Just send a complaint to the tapjoy or where ever u get this.
With a screenshot they will pay u out.
Did that a lot of times already

I did send a complaint to TrialPay with a screenshot this was their reply:

Dear Aton,

Thank you for writing to us at TrialPay.

Unfortunately we will not be able to issue you credit for Island Experiment offer as you did not meet the offer requirements for credit. Please note that in order to qualify for credit, you must sign up with Island Experiment as a NEW USER. If you were ever a member of Island Experiment family, you would NOT be eligible for credit under any circumstances. You are welcome to select and complete a different offer via our checkout to receive Tokens for free.

If you have any additional questions or concerns please do not hesitate to email.

Regards,

Liz
TrialPay Customer Support

I also played Time to be a Hero and saw my progress stopped tracking as well on that one.

[LeManiaque]

Yes, literally everyone who has tried an in-game offer from any of these companies has had problems at least once.

You can continue to pursue it with Trialpay, but that is the end of things. Take screenshots, and get used to some of your efforts not paying off. It's not fair, I get it, but please understand this is happening to everyone and there is already a ton of noise about it.

[Barry Brinkhuijsen]

Well, if u dont meet the requirrements it ends, but if u do u always get it from them. At least, thats my experience

[Ahlony Wong]

i think it is because you already complete LV5... and you get the reward.... so, when you complete LV10 you are not the "new user" ....

[gizzmo]

The "new user" trick is the classic they use to deny you from getting the reward. Most of times, it's written nowhere you have to be a new user. So I call this cheating. Tha's why I never play this game anymore. The same happend to me with the videos from supersonics: I'm supposed to get a token everytime I watch their "short" videos. Watched more than 20, never got anything.

[LeManiaque]

So over Supersonic, most of their ads, especially in the web version, don't pay out.

I thought they were improving, but still only 1 in too many would pay.

[gizzmo]

Usually, things are ok with supersonics for me. Just this recent videos issue that annoys me.