Problem to buy tokens

[Richard Dominguez]

Hello everyone, I am from Venezuela and I want to comment that I can not buy tokens through the game, when I put the data on the card it tells me that it is invalid and that I contact the bank, which I did and they told me everything was fine. When I try again I also gave error, contact with Top Eleven support and they do not know to answer, now with whom I have to communicate to be able to buy token?

[Rafael1991]

Hello everyone, I am from Venezuela and I want to comment that I can not buy tokens through the game, when I put the data on the card it tells me that it is invalid and that I contact the bank, which I did and they told me everything was fine. When I try again I also gave error, contact with Top Eleven support and they do not know to answer, now with whom I have to communicate to be able to buy token?

It should be more easily if you could take a screen of the error you faced up and sharing it here with us to help you out.

[Toxcatl]

Are you trying to buy in-game? Try to do it on the web site, Top Eleven - Be a Football (Soccer) Manager
You are going to need PayPal, but registration is easy.

Note that the price might be different. For me it's significantly cheaper on the web site. Win-win =]

[nikolgiorgos]

agree with Toxcatl
paypal and T11.com are cheaper (and more safe)

[Voldara]

Hello everyone!

When purchasing Tokens, every Manager needs to keep to following things in mind.

On all of our platforms (iOS, Android and Web), just like any other online transaction, the debit/credit card number will be required. Make sure you are entering the right numbers in the correct order. Also check if the card holder name is correct and if the CVV number is correctly entered.

Sometimes, aside form contacting the bank, you might also need to contact the provider support (for iOS - iTunes and for Android - Google wallet). The issue might not be with the bank. Example: In some countries a certain type of debit card might not be accepted by the payment provider.

As Rafael mentioned, screenshots are always helpful!

[ibrahim1449]

I am from nigeria and i cant buy tokens , i am always faced with this response "correct this card info or use another card " I am using a master card and i tried several other master cards of different banks but it just wont work...pls help