Completed offer but no tokens received

[Ljepoje]

You are more likely to get a virus on your computer than you are getting tokens for a download offer.

Haha, Yäy!

[Too Deadly]

We can't help you to solve this kind of problems, if you have problems with the offers write a mail to who is offering them.

Sounds very familiar, the exact line taken by those who are offering them when asked about the same thing. So essentially everyone washes their hands of the responsibility and passes the buck while the false advertising continues, which btw is illegal in our part of the world. If you cant provide what is advertised then it should be removed, especially when a purchase is involved and funds change hands on the basis of bonus tokens. I have taken issue with vista print regarding several of their offers that fail to deliver. Luckily my credit card provider just reverses the charges upon non delivery of claimed products, but others might not be so lucky. Trialpay refer us to the game provider, the end business refers us to trial pay or the game provider and the game provider refers us to the end business. Interesting......I think this can be labeled "a scam" of sorts and it certainly smells like one.

[Too Deadly]

As and added note: If your going to offer incentives in conjunction with a 3rd party be it Trialpay, facebook or a business like vistaprint it is the responsibility of T11 and those parties to ensure the offer is deliverable and managed within those parties. It should not be the responsibility of the end customer to have to chase all the loose ends through a minefield of dead ends to receive what they are promised in a promotional advertisement. There are already multiple consumer complaints in Australia to the ACCC and the dept of consumer affairs in relation to this exact behaviour by digital content vendors, and legal action against many is being considered by the regulatory bodies. Recently Apple was ordered to payback millions to consumers due to similar issues on their itunes front end on iphone. So the writing is on the wall, either you manage the solution from end to end or be prepared to end up in court at some stage to answer for the misleading claims. Im not making a threat, im just saying that this is already on the radar and palming the issue off as "not our problem" isnt going to wash forever.