Ads loading and playing give no reward today. What's up with that?

[Jeeves]

From what I read @axd23 you definitely have a legit concern. Did you explain to support which are the videos that don't distribute a reward after they end?
About the support chat - That's very strange. Did you reinstall the game or clear the cache/data or anything like that? I'm trying to figure out what could wipe the ticket notification and it's presence in general.
Support tickets can't be removed from our system. Every single ticket in the queues has to be answered no matter what. It a company policy.

@madflo19
By saying "The majority of users who've reported missing video rewards actually experienced a delay in the reward's distribution." I meant exactly what I wrote - That the greater part of these cases proved to be reward delays.
And I've added the other fact - "In some cases there is legitimate concern.".

This isn't a battle between the majority and the minority, madflo19. :/

[axd23]

From what I read @axd23 you definitely have a legit concern. Did you explain to support which are the videos that don't distribute a reward after they end?
About the support chat - That's very strange. Did you reinstall the game or clear the cache/data or anything like that? I'm trying to figure out what could wipe the ticket notification and it's presence in general.
Support tickets can't be removed from our system. Every single ticket in the queues has to be answered no matter what. It a company policy.

I didn't specifically mention every ad that doesn't give a reward. But support's response was about the token offers which is not my concern at all.
The other time I tried to contact them about my issue, my question was whipped off. I don't remember if I cleaned cache or anything like that, but I didn't reinstall the game. Plus, I'm pretty sure I've sent it. I don't know what happened, but in the end it doesn't really matter.
What matters is to find a solution about this annoying problem I have.

I'm senting another ticket with every ad that doesn't give a reward I can remember, although I have no high hopes of this getting resolved. I would say I'm pretty desperate at this point...

[madflo19]

@madflo19
By saying "The majority of users who've reported missing video rewards actually experienced a delay in the reward's distribution." I meant exactly what I wrote - That the greater part of these cases proved to be reward delays.
And I've added the other fact - "In some cases there is legitimate concern.".

This isn't a battle between the majority and the minority, madflo19. :/

The fact is that the support channel is useless .
I have the same problem,1st when i opened a ticket to support they were able to see that after i watched 30 vids for packs i was credited only 8 packs,ok,they give me some packs,they asked me if I can provide some screenshots,anything....of course I didn't have screenshots but I new that this will happen again and next day i sent them screenshots,but,surprise surprise,suddenly they were not "able"to see what previous day they could,they were adding to my "watched" vids the packs from training ground,they were saying that "you watched your vids"...probably this is the policy,1st time you'll get something then ...f***off,but all I wanted was to get an answer to my issue
Also this thing with uninstall and install the game 10 times a day is a joke,for every s**** uninstall the game...it supposed that we are playing because we want to have fun not to install and uninstall all day....

Ps: We all know that the majority will be heard and any action is taken is because the majority is asking for .
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