Only 13 green packs today instead of 21 (I use the other 4 ads for x2 training).
Not because of lack of free offers but because after watching the ads I didn't receive any reward in 8 different cases.
I don't mean to sound ungrateful for something we get for free but come on, this is a scam.
Do we have any explanation?
I also have this problem with my 2nd team 3-4 months now,every day I am missing over 5 boosters because some of the vids doesn't give any,once I watched 30 vids and get only 8 boosters,send ticket to support and they can check your account,I've done it before,but lately they didn't done nothing about this,I am getting some answers like:I can see that you received some boosters for today,bla bla bla...helllooo I sent the ticket yesterday...
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Really? Oh man...Quote:
Originally Posted by madflo19
I've sent a ticket earlier, no answer still.
You will need screenshots with those issue vids,or to give them some details about it,so from now on you have to do screenshot after every video u watch lolQuote:
Originally Posted by axd23
Sent from my LG-K500n using Tapatalk
Get same problem yesterday but they add a couple minutes after , so wait
I am waiting for months but still nothing...
It's been 7 hours now, I don't think I'll ever get them.Quote:
Originally Posted by Kaizer Franz
So now it's 1 am where I live and free offers are back up.
Ads for Huge Casino, Legend of Discord and Z Girls (4 in total) even though playing normally and ending didn't give boosters.
I was only able to get 4 more green boosters by ads of Angry Birds and CSR 2.
Hey guys!
Please make sure you report such situations to our support team. Yes, it sometimes takes some time for the boosters to be received, but if you don't, try to remember if there are specific adds, that fail to deliver the boosters.
As madflo19 said, screenshots and details are always of help to the support.
Thank you in advance!
I notified the support but they weren't able to actually resolve my issue.Quote:
Originally Posted by Voldara
I know now which ads don't give a booster reward but the thing is that you can't stop an ad playing. Also, I'm not really sure how can I prove through screenshots that I didn't receive any booster.
This situation is really hurting me, because the ads that don't give a reward are counting to the total 25 we get everyday.
Thank you for you assistance, @axd23 :) Truly appreciated!
Rest assured, the devs are aware of the issue. I wish you thank you for your patience while they are investigating the situation.
Good luck in your upcoming matches! :)
Always happy to assist, thank you.Quote:
Originally Posted by Voldara
Let's hope this gets fixed as soon as possible because it is a very irritating issue.
Today I watched 25 ads but received 15 boosters only.
Will this ever get fixed?
Rhetorical question obviously...
The support agents wont be able to fix this issue on their own, axd23.
The majority of users who've reported missing video rewards actually experienced a delay in the reward's distribution.
In some cases there is legitimate concern. Now what the reasons for missing video rewards are several:
1) Issue with the streaming client of the provider - A video might not play out at all, starting up with an error message.
2) Issue with the video data itself - A video can give an error while playing or at the very end.
3) Connection issues among the line that can cause number 2)
Unfortunately we can't fix these issues from our side. We don't provide the videos. When we get reports about an issue with any video, the support agents then attempt to find out the provider of the video with the help of the Player who contacted them. They will then escalate the matter further when enough evidence is gathered and we contact the provider of the video so they can investigate on their end.
With other words "we don't give a f*** about the minority".....now we know,we learned our lessons with those new things implemented to the game as billions of users were asking at Nordeus channels.Quote:
Originally Posted by Jeeves
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This has been happening every day ever since that update which reduced the number of ads. And it's not a regional thing, people all across Europe report a drop in the number of ads. Something which no one at Nordeus is willing to come out and confirm or give any explanations whatsoever.Quote:
Originally Posted by Jeeves
I watch ads normally, they end always and I don't receive boosters. Neither then nor after a while. It's specific ads that do this.
1) The ads play normally without any issue, so that's not the problem in this case.
2) Same as the previous point, so that's not the problem.
3) My connection is absolutely fine. For example today, I watched 14 ads and only received 9. I repeat, something like this is happening daily. You can't blame my internet connection for that, something else is the problem.
What annoys me the most is that no one from Nordeus is willing to communicate with us and tell us what the real problem is. All the other responses I've received for the past 2-3 months about this issue (I'm not talking specifically about you Jeeves, it's a generalization) seem generic and not really helpful, in other words irrelevant.
One last thing to finish my little rant...A few weeks ago I contacted support one more time to ask them about this issue and if they can provide me an answer. To my surprise when I logged in a few hours later, my query was whipped off the chat. I didn't make a big deal about it but it perfectly displays Nordeus' willingness to give answers about certain situations.
One last thing I forgot to mention.
As I stated in my previous post, the ads that don't give green boosters are specific.
However, when it happens and I coincidentally watch the same ads in order to conduct 2x training sessions everything is perfectly normal. I get to do 2x trainings without any issue.
How could you explain this to me?
From what I read @axd23 you definitely have a legit concern. Did you explain to support which are the videos that don't distribute a reward after they end?
About the support chat - That's very strange. Did you reinstall the game or clear the cache/data or anything like that? I'm trying to figure out what could wipe the ticket notification and it's presence in general.
Support tickets can't be removed from our system. Every single ticket in the queues has to be answered no matter what. It a company policy.
@madflo19
By saying "The majority of users who've reported missing video rewards actually experienced a delay in the reward's distribution." I meant exactly what I wrote - That the greater part of these cases proved to be reward delays.
And I've added the other fact - "In some cases there is legitimate concern.".
This isn't a battle between the majority and the minority, madflo19. :/
I didn't specifically mention every ad that doesn't give a reward. But support's response was about the token offers which is not my concern at all.Quote:
Originally Posted by Jeeves
The other time I tried to contact them about my issue, my question was whipped off. I don't remember if I cleaned cache or anything like that, but I didn't reinstall the game. Plus, I'm pretty sure I've sent it. I don't know what happened, but in the end it doesn't really matter.
What matters is to find a solution about this annoying problem I have.
I'm senting another ticket with every ad that doesn't give a reward I can remember, although I have no high hopes of this getting resolved. I would say I'm pretty desperate at this point...
The fact is that the support channel is useless .Quote:
Originally Posted by Jeeves
I have the same problem,1st when i opened a ticket to support they were able to see that after i watched 30 vids for packs i was credited only 8 packs,ok,they give me some packs,they asked me if I can provide some screenshots,anything....of course I didn't have screenshots but I new that this will happen again and next day i sent them screenshots,but,surprise surprise,suddenly they were not "able"to see what previous day they could,they were adding to my "watched" vids the packs from training ground,they were saying that "you watched your vids"...probably this is the policy,1st time you'll get something then ...f***off,but all I wanted was to get an answer to my issue
Also this thing with uninstall and install the game 10 times a day is a joke,for every s**** uninstall the game...it supposed that we are playing because we want to have fun not to install and uninstall all day....
Ps: We all know that the majority will be heard and any action is taken is because the majority is asking for .
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I've contacted support for one more time. They asked me to send them screenshots of the ads that don't give a reward, but since yesterday I receive them normally.
Yesterday I logged in via another wi-fi connection, today I used mobile data.
My own internet connection was not the problem though. So what has changed? lol