How did you buy 14 tokens? was it a promotional offer from a third party? the normal token purchase amounts are 80, 176, 500 or 1031 so I assume its a promo offer.

If that's the case many of them do not work correctly. If you actually spent money for the tokens I would suggest you contact to vendor and ask for your money back as the offer was not delivered as advertised. Many of the promotional token offers do not work correctly so be very careful when paying money for promo offers I do not recommend it based on my experience with them.