How come the Mods couldn't give a **** about fixing this problem?

I spent Token muta****ers to get to the last stage and left hanging by these Dev?

This is the most if not the biggest ripoff I have ever come across on here.

I have sent i-game support emails as well, seem like they are very much intending to bury this **** down the hole. Not a single response, no apologies, not going to try and fix anything either.