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Thread: Direct link to the helpshift form + Video Reporting

  1. #1
    Spanish Forum Moderator khris's Avatar
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    Direct link to the helpshift form + Video Reporting

    Let's keep a direct link to open the form directly via forum;


    LINK



    Direct link to the helpshift form + Video Reporting-legend-zelda-link-past-copia.jpg


    Added on March 28 2019 -

    About reporting Video Issues,

    You can use the Form to report any issue regarding the Videos for Boosters, but remember that you'll need to send a "entire screen capture" as there are many video providers using different screen displayings and, some of them show the Video Provider Name in the Avertising final screen, like this:

    Direct link to the helpshift form + Video Reporting-add.jpg

    But some providers can be only identified by looking at the screen display, because the Video Provider name isn't added nowhere.

    As this is a issue regarding the Video Providers, so 3rd parts to make things easy for Nordeus and the Support to identify any video please remember this point and send an attachment in the Form adding a entire capture of the screen.

    Remember too that you need to inform about your device.
    Last edited by khris; 3 Weeks Ago at 01:16 PM.


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  2. #2
    Spanish Forum Moderator khris's Avatar
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    Added a edit talking about how to report correctly any Video issue, please check out.

    The same if you open a Thread.


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  3. #3
    Dreamer Buster Keaton's Avatar
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    Well that video TapTap Dig (Ironsource)had cause me a lot of headache this season
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  4. #4
    Dreamer Buster Keaton's Avatar
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    Another one from Ironsource

    Direct link to the helpshift form + Video Reporting-vid1.jpgDirect link to the helpshift form + Video Reporting-provider.jpg


    Problem is solved
    Last edited by Buster Keaton; 2 Weeks Ago at 03:39 PM.
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