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Thread: Direct link to the helpshift form + Video Reporting

  1. #1
    Spanish Forum Moderator khris's Avatar
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    Direct link to the helpshift form + Video Reporting

    Let's keep a direct link to open the form directly via forum;


    LINK



    Direct link to the helpshift form + Video Reporting-legend-zelda-link-past-copia.jpg


    Added on March 28 2019 -

    About reporting Video Issues,

    You can use the Form to report any issue regarding the Videos for Boosters, but remember that you'll need to send a "entire screen capture" as there are many video providers using different screen displayings and, some of them show the Video Provider Name in the Avertising final screen, like this:

    Direct link to the helpshift form + Video Reporting-add.jpg

    But some providers can be only identified by looking at the screen display, because the Video Provider name isn't added nowhere.

    As this is a issue regarding the Video Providers, so 3rd parts to make things easy for Nordeus and the Support to identify any video please remember this point and send an attachment in the Form adding a entire capture of the screen.

    Remember too that you need to inform about your device.
    Last edited by khris; 03-28-2019 at 02:16 PM.

  2. #2
    Spanish Forum Moderator khris's Avatar
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    Added a edit talking about how to report correctly any Video issue, please check out.

    The same if you open a Thread.

  3. #3
    Dreamer Buster Keaton's Avatar
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    Well that video TapTap Dig (Ironsource)had cause me a lot of headache this season
    khris likes this.

  4. #4
    Dreamer Buster Keaton's Avatar
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    Another one from Ironsource

    Direct link to the helpshift form + Video Reporting-vid1.jpgDirect link to the helpshift form + Video Reporting-provider.jpg


    Problem is solved
    Last edited by Buster Keaton; 04-02-2019 at 04:39 PM.
    khris likes this.

  5. #5
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    Hi khris, super moderator,

    I want to sue him, Danie II is his nick name.

    I don't know how to send mail to Top Elevent.
    I live in VietNam, should use GMT + 7 time zone.

    I am stolen the 1st by him, Danie II (his nick name in facebook and Top 11, maybe work for TOP 11). I take photop many pictures to send Top 11 to check him.

    1h04 A.M on 06 / May / 2020 is the closing time for Leader Board event.
    But at 00h55 A.M , there is a nick, Marco Cafu, who plays a friendly match with me, even though he was not my friend.
    https://drive.google.com/file/d/1pbK...ew?usp=sharing

    It took me to watch exactly 1h04 A.M to be able to play the match against Danie II for Leader Board event, and I won 7-3.
    But he won in the end. Although my level is much higher than him.

    And strangestly, the nick of Marco Cafu disappeared in my fixtures, now nick Marco Cafu is blank.
    https://drive.google.com/file/d/1z9x...ew?usp=sharing

    My manager ID: 694722459

    All pictures:
    https://drive.google.com/drive/folde...KrmvrmwrKre-Xv

    Best regards,

    Sorry for late.

  6. #6
    Spanish Forum Moderator khris's Avatar
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    Quote Originally Posted by ptdhung View Post
    Hi khris, super moderator,

    I want to sue him, Danie II is his nick name.

    I don't know how to send mail to Top Elevent.
    I live in VietNam, should use GMT + 7 time zone.

    I am stolen the 1st by him, Danie II (his nick name in facebook and Top 11, maybe work for TOP 11). I take photop many pictures to send Top 11 to check him.

    1h04 A.M on 06 / May / 2020 is the closing time for Leader Board event.
    But at 00h55 A.M , there is a nick, Marco Cafu, who plays a friendly match with me, even though he was not my friend.
    https://drive.google.com/file/d/1pbK...ew?usp=sharing

    It took me to watch exactly 1h04 A.M to be able to play the match against Danie II for Leader Board event, and I won 7-3.
    But he won in the end. Although my level is much higher than him.

    And strangestly, the nick of Marco Cafu disappeared in my fixtures, now nick Marco Cafu is blank.
    https://drive.google.com/file/d/1z9x...ew?usp=sharing

    My manager ID: 694722459

    All pictures:
    https://drive.google.com/drive/folde...KrmvrmwrKre-Xv

    Best regards,

    Sorry for late.
    Hi ptdhung,
    The picture links don't work, still we can do nothing here in the forum so you should contact the support with the form to get assistance using the link that you have in this thread.

    Cheers,

    Khris

  7. #7
    Rookie Bobby Setyo Hadi Nugroho's Avatar
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    How about like this (ads?)
    Direct link to the helpshift form + Video Reporting-screenshot_20200720-233825_top-eleven.jpg

  8. #8
    Rookie Bobby Setyo Hadi Nugroho's Avatar
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    ☝And thats stuck or stop..

  9. #9
    Spanish Forum Moderator khris's Avatar
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    Quote Originally Posted by Bobby Setyo Hadi Nugroho View Post
    ☝������And thats stuck or stop.. ������
    Please contact using the form and add this capture to identify the provider.
    Cheers,

    Khris