I waited for almost a week. And the reply from support is nonsense. It seems like another automatic reply. The support just didn't read my messages. I requested again. If next time the reply is again nonsense, it will be the last time I enter the game.
You guys have been doing a good job, why just **** around with this bug?
I can understand if you guys have too much players to manage, but just reply correctly.
So frustrated and disappointed!